ArpitGarg's Weblog

Recently, I booked a Jetlite fight online, from Katmandu to Delhi, for my CFA exam. A couple of days later a friend of mine found the same ticket cheaper by 1500 bucks. I checked and found it to be true. As a middle class baniya, first thought that came to my mind was to cancel the ticket and book it again. I mean, if “x” be the cancellation charge, it would still leave me with “1500-x”.

I typed in the url www.jetlite.com . I couldn’t find the link to reschedule or cancel. I was like stunned. I called up my friend. At first he thought I had made a mistake, “Come ‘on, how could there be no rescheduling or cancellation link. It would be there only. Check again”. I spent another 15-20 minutes going through each and every link on the webpage, but to no avail.

Not knowing what to do, I dialed up the help line number given on the website. After initial IVR reply, I was routed to the operator (after a substantial waiting, I must add). My worst fears came true when the lady replied, “No sir, you can’t reschedule or cancel the flight online. It can only be done telephonically”. Okay, the crude oil prices are all time high and aviation industry is reeling under heavy loss, but is this the way to avenge it?

Cancellation charges were 500 bucks. I asked them to cancel my ticket. They have informed me that my account would be credited in about 15 days. However when I booked again, the money was debited instantaneously.

For all those, who like me, have been left wondering, how to cancel the ticket, here are the numbers to Jetlite call centre, 1800 22 3020 / 3989 3333. For further inquiry click here . Happy Journey!